Frequently Asked Questions

How can I use an Acquisitions gift card as a payment option?
Once you have added all your items to your cart click on the shopping cart icon at the top right of the page. Add your Gift Card number into the 'Gift Card Number' field just above the 'Check Out' button toward the bottom right of the page.

NOTES:
• Only Original Acquisitions Gift Cards can be used in both our online store and our physical stores. Gift Station gift cards (look for the Gift Station logo on the rear of the card) can only be redeemed in physical stores.
• Shopify handles Acquisitions' gift cards similar to a discount. If you have paid fully by gift card, once your sale is completed you may see a notification that reads: "Your order is free, no payment is required."

I saw an item in a store but can't find it online.
Due to many factors our online store only features about 1/3 of our range at any one time. If you have spotted something in-store and would like to see if a custom sale is possible please contact us at websales@acquisitions.co.nz

A staff member told me I could/would find an item online.
Our apologies for this. The staff member may not have been aware that we only stock a selected range of items online.

Do you gift wrap?
Yes we do. Just select the 'gift wrap' option when selecting your products.

Where are the gift wrap options?
Each product page has a gift wrap feature (it sometimes can take a second to load but will appear under the 'quantity' field). When you check the box to request gift wrap on an item a drop down box will appear where you can write a gift message.

You won't put an invoice in with my gift will you? I don't want the recipient to know how much it cost.
Being a gift store we don't put a paper invoice in any of our orders just to be safe. All of the invoices and confirmations are emailed to the purchaser.

Will you take the price tags off?
It is our policy to remove price tags from all items when purchased, both in-store and online.

How long will delivery take?
Generally 2 to 3 business days to metropolitan areas within New Zealand. Longer for rural and remote areas.

Is the 'LayBuy' payment option available in stores?
At this point the 'LayBuy' payment product is only available for use in our online store.

What happened to my account?
In early 2019 we moved our online store to a more secure provider. Sadly we were unable to migrate customer accounts during this process. If you wish to, please feel free to set-up a new account with us by clicking on the "Account" link at the top-right of the page.

Do you ship outside of New Zealand?
Generally we only ship within New Zealand but if you live in another part of the world and have found something that you really can't live without and would like to see if a shipping arrangement is possible please contact us at websales@acquisitions.co.nz

I paid using a gift card but it says I still have a 'shipping fee' to pay.
Due to the inability of our website to integrate third party Gift Cards as a payment option, we have had to integrate the functionality prior to checkout. Sadly this means that the shipping fee, which is calculated during the checkout process will need to be paid using another payment method.
(We know this is not ideal and it is something we hope to find a solution for in the future.)