Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes we do. If you add a gift message in the comment box on the 'Shopping Cart' page, we will gift wrap your items unless otherwise directed. You can also specifically request items to to be gift wrapped using the comment box.
It is our policy to remove price tags from all items when purchased, both in-store and online.
Store & Online
Due to many factors our online store only features about 1/3 of our range at any one time. If you have spotted something in-store and would like to see if a custom sale is possible please contact us at email@example.com
Our apologies for this. The staff member may not have been aware that we only stock a selected range of items online. Items may also no longer appear online if they are very low in stock.
Being a gift store we don't put a paper invoice in any of our orders just to be safe. All of the invoices and confirmations are emailed to the purchaser.
Yes it does.
Items purchased online are generally sent from the nearest store that has the items in stock. This won't always be the store closest to you. Because of this we can't currently offer a 'Click-and-Collect' service.
Generally we only ship within New Zealand but if you live in another part of the world and have found something that you really can't live without please contact us at firstname.lastname@example.org to see if a shipping arrangement is possible
We are happy to and can easily organise this but the delivery fees are higher. If you wish to enquire about a delivery to the Chatham Islands please contact email@example.com
Generally no more than 3 to 4 business days to metropolitan areas within New Zealand. Longer for rural and remote areas.
Yes, we do.
Payment & Gift Cards
Yes. Afterpay is available both online and in-stores.
Yes. LayBuy is available both online and in-stores.
Once you have added all your items to your cart click on the shopping cart icon at the top right of the page. Add your Gift Card number into the 'Gift Card Number' field just above the 'Check Out' button toward the bottom right of the page.
NOTE: If there is a shipping fee to pay you will need to use some other method (credit card, PayPal, etc.) to pay for this as the gift card redemption happens prior to the shipping fee being calculated.
Your gift card will not work online if it has been used up already (you can check your balance here). Otherwise, only 'Original Acquisitions Gift Cards' can be used in both in-store and for our online store. Unfortunately 'Gift Station' cards can only be redeemed in our physical stores, not online. These cards are sold and maintained by a separate company, usually from stands in supermarkets and other locations (the Gift Station logo is located on the back of the card).